NOW AVAILABLE IN SEASIDE

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Frequently asked questions

What is TreezPay?

Treez Pay is a digital payment solution that provides a convenient way to pay for online pickup or delivery orders with your mobile device. When you place an order, you’ll receive an SMS text message with a link to add your payment information and authorize payment for their order. This only takes a few minutes and will then be a one-click payment on all future orders.



Is TreezPay secure?

TreezPay is powered by Stronghold, a industry-leading payment processor in the cannabis industry. Stronghold utilizes bank-level encryption to ensure that all customer details are secure and confidential.



How do I checkout with TreezPay?

When you place an order on Higher Level's online menu, you will receive a text message with a link to Treez Pay (Powered by Stronghold). At that link, you’ll be able to securely sign-up or log-in through your selected banking provider. Once you've accessed your Stronghold account, you'll simply need to confirm the items and total amount being charged, and tap Pay. That's it, your purchase is paid for!



Are there any fees when using TreezPay?

A $2.95 flat convenience fee will automatically be applied to your order, and the fee will be on a separate transaction from your cannabis purchase.



How is the transaction processed?

Payments via Stronghold run on the ACH network. ACH payments are electronic bank-to-bank payments that allow a merchant to debit directly from a customer’s account once the customer approves the transaction. This is a secure transaction and one that ensures the customer has the final approval on all transactions.



Are there any other banking fees when using TreezPay?

Absolutely not. Using Treez Pay nor Stronghold will not trigger any additional bank fees.



How does the transaction appear on my statement?

You will see the "HIGHER LEVEL ONLINE PAY XXXXXX" on your bank statement.



Do I have to enter my banking details every time I pay?

Nope! Your information is securely stored in your account, so while you will need to log-in to your account each time you purchase for security reasons, you won’t need to complete the full sign-up process after your first transaction! One-click and go!



Which Higher Level locations offer TreezPay?

Currently, TreezPay is available at the Higher Level - Seaside location only beginning March 15th, 2021. We will post any updates right here!