Question 1

What is TreezPay?

Accepted Answer

Treez Pay is a digital payment solution that provides a convenient way to pay for online pickup or delivery orders with your mobile device. When you place an order, you’ll receive an SMS text message with a link to add your payment information and authorize payment for their order. This only takes a few minutes and will then be a one-click payment on all future orders.

Question 2

Is TreezPay secure?

Accepted Answer

TreezPay is powered by Stronghold, a industry-leading payment processor in the cannabis industry. Stronghold utilizes bank-level encryption to ensure that all customer details are secure and confidential.

Question 3

How do I checkout with TreezPay?

Accepted Answer

When you place an order on Higher Level's online menu, you will receive a text message with a link to Treez Pay (Powered by Stronghold). At that link, you’ll be able to securely sign-up or log-in through your selected banking provider. Once you've accessed your Stronghold account, you'll simply need to confirm the items and total amount being charged, and tap Pay. That's it, your purchase is paid for!

Question 4

Do I have to enter my banking details every time I pay?

Accepted Answer

Nope! Your information is securely stored in your account, so while you will need to log-in to your account each time you purchase for security reasons, you won’t need to complete the full sign-up process after your first transaction! One-click and go!

Question 5

How is the transaction processed?

Accepted Answer

Payments via Stronghold run on the ACH network. ACH payments are electronic bank-to-bank payments that allow a merchant to debit directly from a customer’s account once the customer approves the transaction. This is a secure transaction and one that ensures the customer has the final approval on all transactions.

Question 6

Are there any fees when using TreezPay?

Accepted Answer

A $2.95 flat convenience fee will automatically be applied to your order, and the fee will be on a separate transaction from your cannabis purchase.

Question 7

Are there any other banking fees when using TreezPay?

Accepted Answer

Absolutely not. Using Treez Pay nor Stronghold will not trigger any additional bank fees.

Question 8

How does the transaction appear on my statement?

Accepted Answer

You will see the "HIGHER LEVEL ONLINE PAY XXXXXX" on your bank statement.

Question 9

Which Higher Level locations offer TreezPay?

Accepted Answer

Currently, TreezPay is available at the Higher Level - Seaside location only beginning March 15th, 2021. We will post any updates right here!

NOW AVAILABLE IN SEASIDE

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